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"Who is the decision-maker relating to your merchandise or expert services—someone in IT, a person within an executive or company position, or both equally?" She poses in her e book. "The folks you interview to your case reports should match the choice-maker or audience you are trying to succeed in."Some companies/administrators assert that this … Read More


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Located in twelve states and headquartered in Nashville, the CPS clinics shared a major contact center that suffered from a listing of grievances: dropped phone calls, skipped phone calls, static on the line, and inconsistent reporting metrics. CPS was hobbled in finishing up its mission: to deliver care to individuals.Nor once again is there anybo… Read More


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